Friday, February 8, 2013

New Collaboration Blog!

Hey everyone! I have very exciting news to share with you all! 

I have started a new collaboration blog! Official launch is today!

It will be a magazine styled blog with a more professional tone. There will be fashion posts, product recommendation and reviews, travel posts and much much more!

I will be blogging in detail about my upcoming Tokyo trip and host a lot of amazing giveaways!

Please please support and follow my new blog and please like the Facebook page as well!

Of course I will continue to blog here as well, but there will be no repeated content! 

Hope you all will like my new blog~ see you all there <3

Sunday, February 3, 2013

Bad experience with EMODA!!

Hi all! It's such a shame that my first proper post of 2013 will be a negative post, but I feel like I must speak up about my horrible first (indirect) experience with Emoda!

My friend was visiting Tokyo at the beginning of Jan and picked up some Emoda stuff for me from the Shibuya109 store. It was during the 5 days Shibuya sale so it was utter pandemonium inside the store. He managed to grab the last sizes of two pairs of shoes and a coat for me. I'm so disappointed at Emoda at this point,  I don't even want to post pictures of the other Emoda items I got.

Below are some photos he sent me from Tokyo and I was sooo happy and excited!! My first Emoda items from the Shibua109 store!

A week later he came back and passed them to me and guess what I discovered?!?!

The black pumps I bought, one of the shoe was a size S and the other shoe was a size M! 

I was sooo mad! How can the SA make a mistake like that? It doesn't matter how busy they were!

I asked my friend in Tokyo to call the Emoda store for me. They were waiting for my call. They said I had to courier the shoes back with the receipt for an exchange! 

Well there was no way I'm going to pay for courier for the shoes to go back and forth! Luckily my best friend could fit the S size and she was happy to buy the shoes. So I asked my friend in Tokyo to go buy the other S and M pair from Emoda.

Now.. this is the the part that made me soo angry and disappointed at the Emoda service...

My friend tried to ask for a discount. The SA apparently gave a sincere apology but refused to give ANY discount! I had to pay FULL price for the second pair even though I'm buying another pair of shoes because of their mistake!!!

I even got the original pair for 10% off since it was bought during the Shibuya 109 sale! And these shoes are not cheap!! The price is 11,860yen (~135AUD)! I mean, the least they could've offered was a novelty item or something! And on top of that, I had to pay 4000yen (~50aud) to courier the shoes to Australia!

I tried to send a message via the Emoda website and I left the following message on Ena Matsumoto's blog and tried to send her a message too.

I basically told her my story and how disappointed I was at the Emoda service.

  • エナさんへ、
    販売員:02456 白樫 良太
    販売日: 13年1月二日 20:09:08

    And it was ignored!!!!
    I mean.. I really have nothing against the brand - the quality of the items were great and of course I love their style so so much. But I am thoroughly disappointed at the service! I've always loved shopping in Japan because the Japanese customer service is always impeccable! But this is just shocking!! Even the service in Australia isn't this bad! If they made such a big mistake like this, I am pretty sure I would be offered some kind of compensation! 
    I just don't think I can feel the same love for Emoda any more after this horrible experience. I was really looking forward to buying a LOT of Emoda when I visit Tokyo next month.. but now I'm starting to look into other Japanese brands such as Gyda, MURUA and Rienda. It's hard to respect a brand that cares that little about their customers. 
    I am in such a dilemma though, because I still love their clothes so much. My Japanese friends that heard this story were all so shocked and angry! They are all sworn off Emoda now =/